Configuration Manager Current Branch upgrade stuck in downloading

Managing Configuration Manager is like operating a high-speed train with new monthly updates to the Technical Preview build and 3 yearly updates to the production build. No matter how smooth and easy the upgrade process has become, an upgrade is still an upgrade and things can go wrong (read: backup/snapshot first). With the release of Technical Preview 1705 (and now also found in production build 1706), the Configuration Manager Update Reset Tool – CMUpdateReset.exe were released.

The tool will assist if you experience issues with new upgrades/hotfixes stuck in download. You’ll find the tool in .\microsoft configuration manager\cd.latest\smssetup\tools.

I recently had to use the tool during an upgrade, where the state were in downloading for more than 24 hours. Prior to running the tool, navigate to the easysetuppayload folder and take a note of the folder name (the guid).

in my example I ran the following to reset the process where after everything worked like a charm.


Once again, managing an enterprise client environment, just got a lot easier. For more detailed information about the latest features in 1706, refer to the public documentation

Comments (6):

  1. Blake says:

    Great info- If we are trying to get the download for 1706 from 1702 and have this issue, how do we get the tool? Is there a separate release of CMUpdateReset or will we need to install a newer CM release in a VM to grab this file?

  2. Kent Agerlund says:

    You can use the tool from one of the TP builds if you have TP1705 or later

  3. Yazid says:

    Hello Blake,
    I had the same issue updating 1610 to 1702, the installation was tuck in pre-req check or installation, I tried to find this new program through internet but no way, so I created a Virtual Machine with fresh installation of SCCM and I was able to install 1706 on it only for retreiving CMUpdateReset.exe, after that I copied CMUpdateReset.exe in the production SCCM and run it with -FDELETE parameter and finally the program cleaned up my SCCM and successfully download and done the update.
    I shared for you the program so you can solve your issue. enjoy!

  4. Peter says:

    Nope, no luck, the Reset tool seems to work and resets everything, but the upgrade to 1706 sticks everytime.

    The current error in the Logs is that the Download from Microsoft returns a 404, cannot find the file.

    Has it been pulled?

    • Anil says:

      Me too i have the same issue it says the Failed to download easy setup payload abb97c8d-81e2-4d97-85cd-26ff3c561058 with exception: The remote server returned an error: (404) Not Found.
      I was not even able to access the cab file explicitly from web browser

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