How to create a link to a Knowledge Article in an email template

What if I told you.. you could make a direct link to a knowledge article that is attached to an Incident (or other workitems) and present it in an email template to a user. Scenario:   1) The supporter gets a new Incident from an end-user: 2) Instead of writing the same message over and […]

Category: Administration, Service Manager  |  1 Comment

SCSM & SCO – Management Pack Transfer Tool Beta 2 – Freeware!

New version out! a few bug have been fixed, and error messages now appear properly

Category: Orchestrator / Opalis, Recommended Tools, Service Manager, System Center Orchestrator 2012  |  9 Comments

Service Manager 2012 R2 Preview – Features and updates

Just installed Service Manager 2012 R2 Preview version! Download available here: http://www.microsoft.com/en-us/server-cloud/system-center/system-center-2012-r2.aspx As I couldn’t find any good release notes information, I thought I’d make a first-move on any new stuff.  I will try to update this post regularly as I discover things. These are the official release notes: What’s new in Service Manager 2012 […]

Category: Service Manager  |  1 Comment

SCO 2012 / SCSM 2012: Using Create Incident With Template

  The Service Manager 2012 Integrations Pack includes an activity to create Incidents using a template. Unfortunately, by default it does not create the incident correctly. Luckily the Solution is really very easy!   All you need to do is 1. Add the optional field ID 2. Change the value from {0} to IR{0} This […]

Category: Orchestrator / Opalis, Service Manager, System Center Orchestrator 2012  |  2 Comments

SCSM 2012 / SCO 2012: Replacement Runbook Activity that enables easy transfer between environments.

Ryan and his team has done it again! They have released a replacement for the built-in “Runbook Automation Activity”

Category: Management Packs, Orchestrator / Opalis, Service Manager, System Center Orchestrator 2012  |  Comment

How to change status on Service Request templates (or other templates)

A small how-to guide on how to change the status on templates that can’t be done via the scsm console.

Category: Administration, Management Packs, Service Manager  |  10 Comments

SCSM & SCO – Management Pack Transfer Tool–Freeware!

Have you ever tried to transfer some Request Offerings that contains runbooks from one environment to the other?
You will notice that is it not possible by default.

This utility can help you accomplish the task!

Category: Orchestrator / Opalis, Recommended Tools, Service Manager, System Center Orchestrator 2012  |  Comment

SCSM2012: The data warehouse registration failed

If you get the error "The data warehouse registration failed", when you try to register Service Manager with a Service Manager Data Warehouse server, it’s maybe caused by the data and time formats settings for the service account on the Data Warehouse Management Server. Go to the Data Warehouse Management Server and log on with […]

Category: Install, Service Manager  |  2 Comments

Scorch 2012 RC: It is out! Go get your copy today!

  Today Microsoft release alot of new versions of System Center software: Available System Center 2012 Products: System Center 2012 Configuration Manager RC provides comprehensive configuration management for the Microsoft platform that can help you empower users with the devices and applications they need to be productive while maintaining corporate compliance and control. System Center […]

Category: Orchestrator / Opalis, Service Manager, System Center Orchestrator 2012  |  Comment