How are my SCSM views performing?

Powershell script to analyze all existing SCSM Views and find out if there is any performance issues.

Category: Administration, Service Manager  |  1 Comment

Impacted Business Services – Free console task for SCSM

UPDATE: 24-11-2015: Version 2.0: Added support for localization. Open the new provided Coretech.ImpactedBusinessService.Configuration.xml Management Pack and edit/add language pack sections (instructions inside) Example of German translation (thanks to Florian Schwendtner): Added ability to choose own columns related to the System.Service class (instructions inside configuration management pack) The Listview is now a Service Manager listview Added […]

Category: Administration, Management Packs, Service Manager  |  2 Comments

Service Manager powershell snippets

Merry x-mas! In today’s December calendar tips & trick I’m going to a post some useful powershell snippets for Service Manager. As we all know, the December 11th is the special day where the Bethlehem-powershell star outshined all the others.        The scripts here is mostly for administrative purposes. They are of course […]

Category: Administration, Management Packs, Powershell, Service Manager  |  Comment

SCSM & SCO – Management Pack Transfer Tool Beta 3 – Freeware!

New version out! a few bugs have been fixed, and the mappings are now kept properly! (see changelog below)   Download from TechNet Gallery   Have you ever tried to transfer some Request Offerings that contains runbooks from one environment to the other? You will notice that is it not possible by default. Problem is […]

Category: Administration, Management Packs, Orchestrator / Opalis, Service Manager, System Center Orchestrator 2012  |  6 Comments

AD-Connector – Running with Error: Stopping at 92% – Object instance not set to an instance of an object

Yesterday I encountered an error I haven’t seen before when trying to set up a new AD Connector in SCSM. The connector always stopped at 92% and generated the following error in the eventlog: Data synchronization failed by DefaultCache.MomStore.ADUsers_Manager.DefaultCache.ADConnector.5f4e989660d749b6b420fb4532c5ed9a:Microsoft.EnterpriseManagement.ServiceManager.Connector.Sql.DataConnectorSql. Exception type:NullReferenceException Exception message:Object reference not set to an instance of an object.. StackTrace: at Microsoft.EnterpriseManagement.ServiceManager.Linking.Consumer.OperationalStore.DataSetTransformer.ComputeManagerDeletes(Dictionary`2 […]

Category: Administration, Service Manager  |  1 Comment

Set-SCSMTemplateWithActivities powershell script

UPDATE 02-01-2014: Fixed some issues in script   When dealing with the cmdlet: Set-SCSMTemplate in SMLets, you might have noticed that if you apply a template with activities, the prefix of the ID’s (e.g. RA300 or MA250) is all missing. And it’s the same issue if done via the SDK or Orchestrator. One workaround, described […]

Category: Administration, Home, Powershell, Scripting, Service Manager  |  16 Comments

Solution to clean User Input from Service Manager Portal and commit it to the Action Log

This solution converts end-user userinput from Service Manager Portal into a clean formated string table and commits it to a new Action Log entry in top. The script can be modified for other purposes: e.g. used in Orchestrator or appended to the description field.

Category: Administration, Home, Service Manager, Technet  |  32 Comments

How to create a link to a Knowledge Article in an email template

What if I told you.. you could make a direct link to a knowledge article that is attached to an Incident (or other workitems) and present it in an email template to a user. Scenario:   1) The supporter gets a new Incident from an end-user: 2) Instead of writing the same message over and […]

Category: Administration, Service Manager  |  1 Comment

How to change status on Service Request templates (or other templates)

A small how-to guide on how to change the status on templates that can’t be done via the scsm console.

Category: Administration, Management Packs, Service Manager  |  12 Comments