Dealing with VIP users is a common practice within Service Management. This old blogpost explains a very good approach to mark VIP users in SCSM as VIP users. We simply extend the User class with an extra boolean property (true/false) and we then expose that property on the Incident right under the Affected User. That […]Category: Powershell, Service Management Automation, Service Manager | 2 Comments
In this post I will demonstrate an example on how to use the popular team collaboration tool Slack together with Azure Automation to retrieve data from your on-premise SCSM environment. The data in this example are Incidents retrieved via an Azure Powershell runbook. The setup is very simple and does not require any development skills […]Category: Azure Automation, Microsoft Azure, Service Manager | Comment
07-12-2016 Updated to support Cireson Portal 6+ Many people still use the community solution called Send Email made by Travis Wright for Incident and later extended to Service Requests by Patrick Sundqvist. This allows the analyst to write a message to the Affected User or other related users on the Incident or Service Request and […]Category: Service Management Automation, Service Manager | Comment
Beta 4 has been uploaded. a bug was fixed: In some cases not all runbooks in the MP was found. Fixed the issue. Unfortunately there was a problem with the source code, which meant having to re-do the fixes from beta 2 and 3. Please report back if there is any problems! thanks! see changelog […]Category: Management Packs, Orchestrator / Opalis, Service Manager | Comment
UPDATE: 24-11-2015: Version 2.0: Added support for localization. Open the new provided Coretech.ImpactedBusinessService.Configuration.xml Management Pack and edit/add language pack sections (instructions inside) Example of German translation (thanks to Florian Schwendtner): Added ability to choose own columns related to the System.Service class (instructions inside configuration management pack) The Listview is now a Service Manager listview Added […]Category: Administration, Management Packs, Service Manager | 2 Comments
A decent part of my work is in customizing Service Manager. Last year i was contributing author on the Service Manager 2012 Unleashed book, specifically writing chapters about customization (together with Kurt Van Hoecke) The chapter 23 talks about creating your own forms in Service Manager. Get the book here: http://www.amazon.com/System-Center-Service-Manager-Unleashed/dp/067233707X/ref=sr_1_1?ie=UTF8&qid=1422965008&sr=8-1&keywords=service+manager In this article […]Category: Service Manager | 1 Comment
Automation / SCO / SCSM Tip: Always retry when trying to update an items or any other action in external systems (how to use looping)!
In my work on automating system center service manager, I have learned my lessons! On my blog i want to share bits of my experiences so that hopefully you do not hit the same issues in your automation. TIP! Always retry your actions when trying to update an item in service manager and it […]Category: Orchestrator / Opalis, Service Management Automation, Service Manager | Comment