Morten Meisler's Blog

20th Sep 2013

Solution to clean User Input from Service Manager Portal and commit it to the Action Log

This solution converts end-user userinput from Service Manager Portal into a clean formated string table and commits it to a new Action Log entry in top. The script can be modified for other purposes: e.g. used in Orchestrator or appended to the description field.

Category: Administration, Home, Service Manager, Technet  |  32 Comments

1st Aug 2013

How to create a link to a Knowledge Article in an email template

What if I told you.. you could make a direct link to a knowledge article that is attached to an Incident (or other workitems) and present it in an email template to a user. Scenario:   1) The supporter gets a new Incident from an end-user: 2) Instead of writing the same message over and […]

Category: Administration, Service Manager  |  1 Comment

25th Jun 2013

Service Manager 2012 R2 Preview – Features and updates

Just installed Service Manager 2012 R2 Preview version! Download available here: As I couldn’t find any good release notes information, I thought I’d make a first-move on any new stuff.  I will try to update this post regularly as I discover things. These are the official release notes: What’s new in Service Manager 2012 […]

Category: Service Manager  |  1 Comment

4th Feb 2013

How to change status on Service Request templates (or other templates)

A small how-to guide on how to change the status on templates that can’t be done via the scsm console.

Category: Administration, Management Packs, Service Manager  |  12 Comments