27th Mar 2017Send Email for SCSM 2016 – Service Request
System Center Service Manager 2016 have been released for quite a while now and more and more are starting the upgrade process. As you probably know, the .NET framework has also been bumped to 4.5.1, which effectively means that all solutions made in the old .NET 3.5 Framework also needs to be upgraded. Microsoft have […]
Category: Service Manager | 3 Comments
15th Nov 2016VIP Users Part 2 or how to synchronize group membership from AD to SCSM
Dealing with VIP users is a common practice within Service Management. This old blogpost explains a very good approach to mark VIP users in SCSM as VIP users. We simply extend the User class with an extra boolean property (true/false) and we then expose that property on the Incident right under the Affected User. That […]
Category: Powershell, Service Management Automation, Service Manager | 2 Comments
21st Sep 2016Azure Automation + Slack + Service Manager
In this post I will demonstrate an example on how to use the popular team collaboration tool Slack together with Azure Automation to retrieve data from your on-premise SCSM environment. The data in this example are Incidents retrieved via an Azure Powershell runbook. The setup is very simple and does not require any development skills […]
Category: Azure Automation, Microsoft Azure, Service Manager | Comment
12th Jul 2016Cireson Portal – Getting started with customization and general tips & tricks
This post is made to help you get started with customizing the Cireson self-service Portal, but also includes a collection of customization code examples and tips you perhaps didn’t know about. The blogpost will mainly focus on customization done in CSS and Javascript/jQuery and not the customization you can do via the Cireson administration […]
Category: Service Manager | Comment
15th Dec 2015SCSM Send Email for Cireson Analyst Portal
07-12-2016 Updated to support Cireson Portal 6+ Many people still use the community solution called Send Email made by Travis Wright for Incident and later extended to Service Requests by Patrick Sundqvist. This allows the analyst to write a message to the Affected User or other related users on the Incident or Service Request and […]
Category: Service Management Automation, Service Manager | 1 Comment
19th Oct 2015How are my SCSM views performing?
Powershell script to analyze all existing SCSM Views and find out if there is any performance issues.
Category: Administration, Service Manager | 1 Comment
12th May 2015Impacted Business Services – Free console task for SCSM
UPDATE: 24-11-2015: Version 2.0: Added support for localization. Open the new provided Coretech.ImpactedBusinessService.Configuration.xml Management Pack and edit/add language pack sections (instructions inside) Example of German translation (thanks to Florian Schwendtner): Added ability to choose own columns related to the System.Service class (instructions inside configuration management pack) The Listview is now a Service Manager listview Added […]
Category: Administration, Management Packs, Service Manager | 2 Comments
11th Dec 2014Service Manager powershell snippets
Merry x-mas! In today’s December calendar tips & trick I’m going to a post some useful powershell snippets for Service Manager. As we all know, the December 11th is the special day where the Bethlehem-powershell star outshined all the others. The scripts here is mostly for administrative purposes. They are of course […]
Category: Administration, Management Packs, Powershell, Service Manager | Comment
29th Jan 2014AD-Connector – Running with Error: Stopping at 92% – Object instance not set to an instance of an object
Yesterday I encountered an error I haven’t seen before when trying to set up a new AD Connector in SCSM. The connector always stopped at 92% and generated the following error in the eventlog: Data synchronization failed by DefaultCache.MomStore.ADUsers_Manager.DefaultCache.ADConnector.5f4e989660d749b6b420fb4532c5ed9a:Microsoft.EnterpriseManagement.ServiceManager.Connector.Sql.DataConnectorSql. Exception type:NullReferenceException Exception message:Object reference not set to an instance of an object.. StackTrace: at Microsoft.EnterpriseManagement.ServiceManager.Linking.Consumer.OperationalStore.DataSetTransformer.ComputeManagerDeletes(Dictionary`2 […]
Category: Administration, Service Manager | 1 Comment
27th Dec 2013Set-SCSMTemplateWithActivities powershell script
UPDATE 02-01-2014: Fixed some issues in script When dealing with the cmdlet: Set-SCSMTemplate in SMLets, you might have noticed that if you apply a template with activities, the prefix of the ID’s (e.g. RA300 or MA250) is all missing. And it’s the same issue if done via the SDK or Orchestrator. One workaround, described […]
Category: Administration, Home, Powershell, Scripting, Service Manager | 16 Comments
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