20th Sep 2013Solution to clean User Input from Service Manager Portal and commit it to the Action Log
This solution converts end-user userinput from Service Manager Portal into a clean formated string table and commits it to a new Action Log entry in top. The script can be modified for other purposes: e.g. used in Orchestrator or appended to the description field.
Category: Administration, Home, Service Manager, Technet | 6 Comments
1st Aug 2013How to create a link to a Knowledge Article in an email template
What if I told you.. you could make a direct link to a knowledge article that is attached to an Incident (or other workitems) and present it in an email template to a user. Scenario: 1) The supporter gets a new Incident from an end-user: 2) Instead of writing the same message over and […]
Category: Administration, Service Manager | Comment
25th Jun 2013Service Manager 2012 R2 Preview – Features and updates
Just installed Service Manager 2012 R2 Preview version! Download available here: http://www.microsoft.com/en-us/server-cloud/system-center/system-center-2012-r2.aspx As I couldn’t find any good release notes information, I thought I’d make a first-move on any new stuff. I will try to update this post regularly as I discover things. These are the official release notes: What’s new in Service Manager 2012 […]
Category: Service Manager | 1 Comment
4th Feb 2013How to change status on Service Request templates (or other templates)
A small how-to guide on how to change the status on templates that can’t be done via the scsm console.
Category: Administration, Management Packs, Service Manager | 2 Comments
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